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Regulations

Terms and Conditions of the Artiser Online Store

I. General Provisions, Contact with the Store Owner

  1. These terms and conditions (hereinafter referred to as the "Terms and Conditions") define the rules and conditions for using the Artiser online store, operating at www https://www.artiser.pl and https://www.artiser.eu

  2. The owner of the Store is Artiser sp. z o.o., with its registered office at: Ul. Wojska Polskiego 2a, 56-100 Wołow, entered into the Register of Entrepreneurs of the National Court Register under the number KRS: 0001100530, NIP: 9880307065 (hereinafter referred to as the "Seller").

  3. The Seller's contact details are as follows: Contact address: Ul. Wojska Polskiego 2a, 56-100 Wołow Email address: kontakt@artiser.pl Phone number: 792380008 (customer service phone hours are listed in the Contact section). Contact point for communication with EU member state authorities, the European Commission, and the Digital Services Council: kontakt@artiser.pl. Communication may be conducted in Polish.

II. Technical Requirements

  1. To use the Store, the following are required:

    i. A computer or other device with a web browser;
    ii. Internet access;
    iii. An active email address.

III. Personal Data

  1. The administrator of the Store customers' personal data is the Seller.

  2. All information regarding the processing of customers' personal data and other users of the Store's website can be found in the Privacy Policy.

IV. Conclusion of the Sales Agreement, Customer Account

  1. The Store allows the purchase of goods (hereinafter referred to as "Goods") and digital content or services provided online (hereinafter referred to as "Digital Products"), as listed on the Store's website, in two modes: i. Without registration; ii. By creating an account in the Store.

In both cases, to place an order, Goods and/or Digital Products must be selected in the Store, added to the "Cart" using the appropriate button, and the order process continued by selecting the relevant options (delivery and payment method).

  1. Information about products in the Store, including descriptions and prices, constitutes an invitation to conclude a sales agreement within the meaning of Article 71 of the Civil Code, in accordance with the terms of the Terms and Conditions.

  2. The condition for placing an order is to complete all required data necessary for the execution of the agreement in the order form and, if desired by the customer, data for generating a VAT invoice.

  3. If the customer decides to create an account in the Store (hereinafter referred to as the "Account"), registration is one-time, and the email address and password selected by the customer are used for future logins. Detailed information on the digital service of maintaining the Account provided by the Seller is available below in the Account Regulations.

  4. The customer may at any time resign from having an Account without incurring any costs by sending their resignation to the email address: kontakt@artiser.pl.

  5. Confirmation of the order by the customer using the "Buy and Pay" button (or another with the same meaning) means: a. Submission of a purchase offer to the Seller for Goods and/or Digital Products in accordance with the selected options in the order and these Terms and Conditions; b. Acceptance of the obligation to pay the price of the Goods and/or Digital Products and the delivery costs.

  6. The sales agreement and/or agreement for the provision of digital content or digital services (hereinafter referred to as the "Agreement") is concluded when the Seller accepts the order for execution (acceptance of the customer's offer), which the Seller informs about via email confirmation.

  7. If the order cannot be fulfilled (in whole or in part), the Seller will inform the customer, and no Agreement will be concluded. If the order has been prepaid and cannot be fulfilled, the Seller will promptly refund the payments made by the customer.

  8. The Seller provides the customer with confirmation of the Agreement on a durable medium no later than at the time of delivery of the Goods/Digital Product.

V. Prices and Payment Methods

  1. Delivery costs are shown separately in the Store's cart, depending on the delivery method chosen by the customer. Digital Products are delivered electronically at no additional cost.

  2. Available payment methods are described on the Store's website under the "Payment Methods" section and presented to the customer during the order process.

  3. The Store offers the following payment methods depending on the buyer's country.:
    a. Traditional bank transfer to the Seller's account
    b. Quick electronic transfer/BLIK/payment via digital wallet through payment platforms:
    Shoper Payments (Autopay), Przelewy24
    c. Credit card payments: Visa, Visa Electron, MasterCard, MasterCard Electronic
    d. Cash on delivery (COD)

  4. If the customer chooses a traditional bank transfer, payment should be made within 7 days of placing the order. If not, the Agreement is considered not concluded.

VI. Delivery of Goods

  1. Goods are delivered via:
    a. Courier service
    b. Polish Post
    c. InPost parcel lockers

  2. Orders are processed within up to 14 business days unless another timeframe is specified in the product description at the time of order placement.

  3. If the Customer selects payment by bank transfer, electronic payment, or payment card, the order will be processed from the day the Seller's bank account is credited.

VII. Delivery of Digital Products

  1. The execution of the Agreement for the delivery of the Digital Product takes place immediately (unless otherwise specified in the Agreement) via electronic means by sending the customer the access details to the purchased Product (download instructions or access credentials to the appropriate account) to the email address provided by them

  2. Access to some Digital Products may require the creation of an account for the customer on a special platform used for sharing data in digital form. Such an account is created for the customer free of charge. The technical requirements for accessing such an account do not differ from the technical requirements for using the Store.

  3. The access period to the Digital Product (e.g., for one year) is always indicated in the product description during the customer's purchase.

     

  4. If access to the Digital Product is provided via a special platform, the customer is obliged to use it in a lawful manner, in particular by not providing any illegal content through the platform.

     

  5. The customer is obliged to respect the copyright of the Seller and/or any other author of the delivered Digital Products. Unless otherwise stated by the Seller, the customer is entitled to use the purchased Digital Products solely for their own needs and in accordance with the intended purpose as specified in the Agreement. The customer is not authorized to distribute the purchased digital content in any other way without the Seller's consent.

     

  6. The Seller is not obligated to provide updates to the Digital Product unless otherwise specified in its description and/or the Seller's declarations available in the Store at the time of purchase.

VIII. Withdrawal from the Agreement

  1. A customer who is a consumer or privileged entrepreneur has the statutory right to withdraw from the sales agreement within 14 days of receipt without giving any reason.

    • A client who is a consumer or an entrepreneur referred to in Article 7aa of the Consumer Rights Act (hereinafter "Privileged Entrepreneur") has a statutory right to withdraw from the sales agreement of the Goods within 14 days from receipt, without providing a reason, subject to the exceptions mentioned below.

    • A client who is a consumer or an entrepreneur referred to in Article 7aa of the Consumer Rights Act (hereinafter "Privileged Entrepreneur") has the right to withdraw from the Agreement for the delivery of Digital Products (without providing a reason) within 14 days from its conclusion, unless the following conditions are met:

      • The Seller has fully performed the service or commenced the provision of digital content with the client's explicit and prior consent,

      • Before the commencement of the service, the client was informed that they would lose the right to withdraw from the agreement once the service is fulfilled,

      • The Seller has provided the client with a confirmation of the Agreement on a durable medium along with information about the client's consent to the delivery of the Digital Product under conditions leading to the loss of the right to withdraw from the agreement.

    • To meet the deadline for withdrawal from the agreement, it is sufficient for the client to send a statement within the aforementioned period:

      • In electronic form to the address: kontakt@artiser.pl or 

        in writing to the following address: Ul. Wojska Polskiego 2a, 56-100 Wołów.
        4. The statement of withdrawal from the contract may be submitted using the template available here; however, using the template is not mandatory. The Seller will promptly send the Customer a confirmation of receipt of the withdrawal statement via email.
        5. Subsequently, within the next 14 days, the Customer should return the Goods at their own expense to the postal address: Ul. Wojska Polskiego 2a, 56-100 Wołów.
        6. The Seller shall promptly, no later than within 14 days from receiving the withdrawal statement, refund to the Customer:

        • the price of the Goods 
        • the cost of the original shipment of the Goods to the Customer, according to the cheapest standard delivery method offered in the Store.
        1. In the event of withdrawal from the sales contract for Goods, the Seller may withhold the refund until the Goods are returned or the Customer provides proof of returning the items.
        2. The refund will be made using the same payment methods that were used by the Customer in the original transaction unless the Customer has explicitly agreed to a different solution.
        3. The Customer is responsible for any reduction in the value of the returned Goods if they have used them in a way other than necessary to determine their nature, characteristics, and functioning before submitting the withdrawal statement.

IX. Complaint

  • The seller is obliged to deliver goods and/or digital products to the customer in accordance with the agreement.
  • In relation to consumers and privileged entrepreneurs, the seller is responsible for the conformity of goods and/or digital products in accordance with the provisions of the Consumer Rights Act. For other customers, the seller is responsible under the terms specified in the Civil Code.
  • Complaints may be submitted: in electronic form to the address: kontakt@artiser.pl or in written form to the address: Wojska Polskiego 2a, 56-100 Wołów.
  • The seller will consider the complaint in the form in which it was submitted (in writing or via email) within 14 days of receiving the complaint.

X. Product Reviews
In the Store, customers have the option to add product reviews (hereinafter "Reviews").
This feature is only available to customers who have an account and are logged in.
Reviews submitted by customers must be legal under the Digital Services Act (DSA) and comply with good manners, which means that Reviews cannot contain:

  • illegal content;
  • content contrary to good manners, particularly: offensive, pornographic, insulting religious feelings, inciting racial, ethnic, or religious hatred;
  • content infringing the rights of others, including in particular intellectual property rights and the right to privacy;
  • commercial or advertising content or graphics relating to products other than those offered in the Store.

The seller and/or external customer satisfaction/feedback program provider may moderate Reviews, meaning that Reviews not in compliance with the Regulations will not be published or may be removed.
If a Review is blocked or removed, the seller will inform the customer, providing a justification. In such cases, the customer may appeal according to the terms described in Section XI.6 of the Regulations.

Appeals regarding Reviews (hereinafter "Appeal") may be submitted:

  • electronically to the address: kontakt@artiser.pl
  • or in writing to: Ul. Wojska Polskiego 2a, 56-100 Wołów.

The seller will promptly confirm receipt of the Appeal electronically (if the person submitting the Appeal has provided an email address). The seller will consider the Appeal in the form it was submitted (in writing or via email) within 14 days of receiving the Appeal.

Anyone visiting the Store may submit a notification (hereinafter "Notification") to the seller if they believe that an illegal content is present in the Store’s Reviews according to the Digital Services Act (DSA) or is contrary to the Regulations. Notifications should be submitted electronically to the address: kontakt@artiser.pl.
The seller will promptly confirm receipt of the Notification electronically. The seller will consider the Notification within 14 days of receiving it, providing a justification. The person who submitted the Notification may appeal the seller's decision in accordance with the terms described in Section XI.6 of the Regulations.

If dissatisfied with the seller’s resolution of the Appeal, the person who submitted the Appeal has the option to use extrajudicial dispute resolution methods mentioned in the Digital Services Act (DSA).

The seller is not responsible for Reviews posted in the Store by customers, provided that:

  • they are not aware that the Review contains illegal content;
  • they promptly take appropriate actions to remove or prevent access to illegal content once they become aware of it, particularly the seller promptly considers Notifications.

XI. Final Provisions


Polish law applies to Contracts entered into in the Store. The contract is concluded in Polish.
None of the provisions of the Regulations exclude or limit the rights of consumers (and privileged entrepreneurs) resulting from legal provisions.
The seller may make changes to the Regulations at any time, but such changes will apply to orders placed after the publication of the new version of the Regulations, and in the case of (i) previously concluded agreements for the provision of digital services or electronic services, as well as (ii) customers who have an account in the store - the customer will be notified of the change and the option not to accept the new version.
The Regulations are effective from 08-07-2024.